We want you to be 100% satisfied with every item that you purchase from New York Casual®. You may return any defective or damaged item within 30 days for a full refund. Returns are not accepted on shoes or apparel items for wrong size or wrong color. Please review the sizing information carefully prior to placing an order. You can expect to receive a refund in the same form of payment used for the purchase upon New York Casual® receiving your returned product.
To return an item you've purchased from us, please follow the instructions below.
- Returns must be requested via email. Please do not request returns via telephone.
- Email firstname.lastname@example.org to initiate the process. Please indicate the order number and reason for the return. e.g. I ordered a pair of shoes in size 8, but received a size 9. Products must be returned within 30 days of the purchase date.
- Within 30 days of the purchase date, products can be returned for defect, damage, or not-as-ordered. Returns must be in original, unused condition, in the original packaging.
- Within 2 business days, New York Casual® will reply with an email containing the return shipping label containing the RMA number.
- Prepare the item for shipping in the same package in which it arrived, if possible. Print and attach the return shipping label, then send the package.
- When we receive the package, New York Casual® will inspect the item to make sure it is in original, unused condition, in the original packaging. If everything is in-order, the refund or exchange will be processed. Please allow 1 week after New York Casual® has received the return to process the refund.
Please keep in mind the points below when returning or exchanging merchandise.
- All items must be returned in original, unused condition, in the original packaging. Premium shipping charges are non-refundable.
- New York Casual® is unable to accept C.O.D.'s or third party billing for returned merchandise.
- The return shipping label provided via email must be used as it contains the RMA number.
- If the merchandise is defective, damaged, or not as-ordered, New York Casual® will cover return shipping cost and return, replace, or exchange the item.
- Returns are not accepted on shoes or apparel items for wrong size or wrong color. New York Casual® will return, replace, or exchange defective or damaged items. There is a 15% restocking fee for an approved return which was not defective, undamaged, and was delivered as-ordered.
If your order is canceled, you will receive an email notification which will explain the reason for the cancelation. You will automatically receive a full refund for any canceled items. Learn more by reading about our 30-Day Money-Back Guarantee.