Changing or Canceling Your Order


Occasionally, orders or parts of an order are canceled by our system for various reasons, including:

  • Item availability
  • Difficulty in processing your payment information
  • Unable to ship to the address provided
  • A duplicate order was placed

If your order is canceled, you will receive an email notification which will explain the reason for the cancelation. You will automatically receive a full refund for any canceled items.

Changing or Canceling Your Order

Our system is designed to fill orders and get them on their way as quickly as possible, so your order begins processing immediately after checkout. If it is necessary to change or cancel the order at this time, please send an email immediately to customerservice@newyorkcasual.com and be sure to include CHANGE ORDER or CANCEL ORDER in the subject line. If your order has been picked, a shipping label created, or it is en-route, it will be too late to change.  If you have already received your order, simply follow the instructions for returning an item that can be found on our Returns page.