We want you to be 100% satisfied with every item that you purchase from New York Casual®. You may return any defective or damaged item within 30 days for a full refund. Returns are not accepted on shoes or apparel items for wrong size or wrong color. Please review the sizing information carefully prior to placing an order. You can expect to receive a refund in the same form of payment used for the purchase upon New York Casual® receiving your returned product. To learn how to return an item that you’ve purchased, please see our returns page.